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Last Updated: 11/25/25

Section 1. General Terms & Coverage Period

1.1 Parts Warranty Fibatech Systems warrants that the hardware components in each computer system will be free from defects in materials and workmanship for a period of one (1) year from the original date of delivery.

1.2 Labor Warranty Fibatech Systems warrants that the system assembly, diagnostics, and repair labor will be free from defects for a period of three (3) years from the original date of delivery.

1.3 Eligibility This Agreement and the warranties described herein are non-transferable and valid only for the original purchaser of the system ("Customer"). Proof of purchase is required for all warranty services.

Section 2. Scope of Limited Warranty

2.1 Coverage During the applicable Warranty Period, Fibatech Systems will repair or replace, at its sole discretion, any defective hardware component included in the original configuration.

• Parts: There is no charge for parts during the 1-year Parts Warranty period.
• Labor: There is no charge for labor during the 3-year Labor Warranty period.

2.2 Replacement Parts Repairs may be performed using new, used, or certified refurbished parts that are functionally equivalent or superior to the original components.

• All parts replaced under warranty become the property of Fibatech Systems.
• If a specific component is no longer available, Fibatech reserves the right to substitute it with a component of equal or greater performance.

2.3 System Integrity Coverage applies strictly to the base system as originally configured and sold by Fibatech Systems. Any components added by the Customer after delivery are not covered by this Agreement.

Section 3. Warranty Exclusions & Limitations

This Warranty does not cover the following:

3.1 Software and User Support

• Software: Fibatech Systems provides no warranty or technical support for software, including but not limited to operating systems, drivers, BIOS updates, or third-party applications (games, productivity software).
• Scope of Support: Support is strictly limited to diagnosing hardware defects to validate warranty claims. Fibatech Systems does not provide "how-to" assistance, system optimization, or software troubleshooting.

3.2 Third-Party Parts and Services The use of components not sold by Fibatech, or services performed by unauthorized third parties, does not automatically void this warranty. However, any failure, damage, or instability caused by such third-party parts or services is excluded from coverage.

3.3 Damage and Misuse Defects or damage resulting from the following are excluded:

• Accidents, drops, or liquid spills.
• Abuse, neglect, or improper maintenance (e.g., excessive dust buildup).
• Electrical surges or use with improper power sources.
• "Acts of God" (floods, fires, lightning, etc.).
• Overclocking or BIOS tuning not performed or authorized by Fibatech Systems.

3.4 Cosmetic Wear Scratches, dents, peeling paint, or other cosmetic issues that do not affect the functionality or performance of the system are excluded.

3.5 Peripherals and Accessories Items not internal to the PC case (including but not limited to monitors, keyboards, mice, speakers, and external hard drives) are excluded from this Agreement and are covered solely by their respective manufacturer warranties.

3.6 Shipping Damage Damage incurred during transit must be reported to Fibatech Systems within seventy-two (72) hours of delivery. Failure to report visible damage within this window will be deemed acceptance of the product in good condition, barring concealed damage verified by the carrier.

3.7 Commercial & High-Load Use Unless explicitly authorized in writing by Fibatech Systems, this warranty does not cover damage resulting from continuous, high-load industrial applications, including but not limited to cryptocurrency mining, render farms, or high-density server hosting.

Section 4. Warranty Service Process (RMA)

4.1 Hardware Validation (RMA Request) To initiate a claim, the Customer must contact Fibatech Systems to request a Return Merchandise Authorization (RMA).

• Hardware Diagnosis Only: The Customer may be asked to perform simple diagnostic steps (e.g., checking temperatures or error lights) solely to confirm a hardware failure.
• No Software Support: Fibatech Systems will not troubleshoot software stability, driver conflicts, or game performance. If the issue is determined to be software-related, the RMA request may be denied.

4.2 Return Merchandise Authorization (RMA) Returns will not be accepted without a valid RMA number clearly marked on the shipping label. Packages received without an RMA may be rejected and returned to the sender at the sender’s expense.

4.3 Shipping Costs & Responsibility Shipping coverage is determined by the time elapsed since the original delivery date:

• Days 1 – 30: Fibatech Systems provides prepaid ground shipping labels for both the return of the defective system and the shipment of the repaired system (Contiguous U.S. only).
• Day 31 – Year 1: The Customer is responsible for shipping costs to Fibatech Systems. Fibatech Systems will cover the cost of ground shipping to return the system to the Customer.
• Year 2 – Year 3 (Labor Only): The Customer is responsible for shipping costs both ways (to and from Fibatech Systems).

4.4 Repair & Quality Assurance Upon receipt, Fibatech Systems will inspect, repair, and stress-test the system.

• Data Reset: To verify hardware stability, technicians may wipe the storage drive and reinstall the original operating system default. Fibatech is not responsible for restoring custom software or personal data.
• Part Substitution: If exact parts are unavailable, Fibatech may use parts of equal or greater performance.

4.5 "No Trouble Found" Fee If a system is returned and Fibatech Systems determines there is no hardware defect ("No Trouble Found"), or if the defect is caused by an exclusion listed in Section 3 (e.g., liquid damage, accidental damage, or Customer software error), the Customer will be responsible for:

• Return shipping costs.
• A diagnostic labor fee of $79.00.

4.6 Dead on Arrival (DOA) A system is considered "Dead on Arrival" (DOA) if it shows a hardware failure preventing basic operation within ten (10) business days of delivery.

• DOA claims verified by Technical Support qualify for expedited processing.
• Fibatech Systems will cover shipping costs both ways for verified DOA units.

Section 5. Customer Responsibilities

5.1 Data Backup Important: The Customer is solely responsible for backing up all data, software, and personal files before sending the system for service. Fibatech Systems accepts no liability for lost or corrupted data during the repair process.

5.2 Passwords and Access The Customer must remove or provide any BIOS passwords or Windows login credentials necessary for Fibatech technicians to diagnose and test the system.

5.3 Packaging for Return The Customer must return the system in its original packaging (box and foam inserts) or packaging of equivalent protection.

• Internal Protection: If the system includes a heavy Graphics Processing Unit (GPU), the Customer may be instructed to remove the GPU or use internal expanding foam to prevent socket damage during transit.
• Liability: Fibatech Systems is not liable for shipping damage caused by inadequate packaging. If a system arrives damaged due to poor packaging, the warranty may be voided, or repairs may be billable.

5.4 Unclaimed Property If a Customer fails to pay return shipping or service fees, or fails to communicate regarding a completed repair for a period of sixty (60) days, Fibatech Systems considers the product abandoned and reserves the right to dispose of the property to recoup costs, in accordance with applicable law.

5.5 Data Erasure Authorization The Customer authorizes Fibatech Systems to perform diagnostic procedures that may inevitably result in data erasure. Defective storage drives replaced under warranty will be sanitized or destroyed in adherence to industry standards (e.g., NIST 800-88) to protect Customer privacy.

Section 6. Limitation of Liability

6.1 Exclusive Remedies The remedies provided in this Agreement (repair, replacement, or refund at Fibatech Systems’ discretion) are the Customer's sole and exclusive remedies for any breach of warranty.

6.2 Limitation of Damages To the maximum extent permitted by applicable law, Fibatech Systems shall not be liable for:

• Consequential Damages: Any indirect, special, incidental, or consequential damages resulting from the use or inability to use the product (e.g., loss of business profits, business interruption, or loss of goodwill).
• Data Loss: Any loss, corruption, or recovery of data, software, or third-party applications.
• Third-Party Claims: Claims against the Customer by any third party.

6.3 Liability Cap In no event shall Fibatech Systems’ total liability to the Customer for all damages, losses, and causes of action exceed the total amount actually paid by the Customer for the product that gave rise to the claim.

Section 7. Implied Warranties

Any implied warranties, including but not limited to the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the express warranty period set forth in Section 1 (i.e., the 1-Year Parts / 3-Year Labor period).

Section 8. Governing Law & Venue

This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

Section 9. Dispute Resolution & Binding Arbitration

READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

9.1 Informal Resolution In the event of a dispute, the parties agree to first attempt to resolve the matter informally for a period of at least thirty (30) days. Notice of the dispute must be sent in writing to Fibatech Systems.

9.2 Binding Arbitration If informal resolution fails, any dispute, claim, or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation, or validity thereof, shall be determined by binding arbitration in Dallas, Texas (or another mutually agreed location in Texas).

• The arbitration shall be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules.
• The arbitrator’s decision shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

9.3 Class Action Waiver The Customer and Fibatech Systems agree that each may bring claims against the other only in their individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

9.4 Small Claims Exception Notwithstanding the arbitration agreement, either party may bring an individual action in a small claims court located in the county of the Customer's residence or in Dallas County, Texas, provided the claim is within that court's jurisdiction.

9.5 Opt-Out Right The Customer may opt out of this Arbitration and Class Action Waiver agreement by notifying Fibatech Systems in writing within thirty (30) days of the original purchase date.

Section 10. Miscellaneous

10.1 Entire Agreement This Warranty and Service Terms document constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior proposals, negotiations, and communications.

10.2 Severability If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

10.3 Force Majeure Fibatech Systems shall not be liable for delays in performance (including delivery or repair) caused by circumstances beyond its reasonable control, including acts of God, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

By purchasing a Fibatech system, Customer agrees to these Warranty and Service Terms.